1. Introduction

Customer satisfaction is our priority. Below you will find all the information regarding our return and refund policy for purchases made on our website.

2. Return for defective or damaged product (FREE)

If the item received is defective, damaged, or not as described, the return is completely free.

Please provide:

  • Description of the issue

  • Photos or videos showing the defect

  • Order number

After verifying the issue, you may choose:

  • Full refund

  • Free replacement

3. Return for size/color exchange or personal reasons

You may return an item within 14 days of delivery for personal reasons.

In this case:

  • Return shipping costs are the customer's responsibility

  • The item must be unused, intact, and in its original packaging

Once we receive the return, we will process the refund promptly.

4. Refund timing

Refunds are issued within 14 days from receiving the returned item or proof of shipment.
Refunds are always processed using the same payment method used at checkout.

5. How to request a return

To start the return procedure, please click here and fill the form “REQUEST A RETURN LABEL”. 

6. Contact

Email: info@sonoraboots.it